HAUNT HUSTLE TERMS OF SERVICE

§1. General provisions

1. These Terms of Service govern the use of the Haunt Hustle online game, hereinafter referred to as the “Game”, and the electronic services associated with its operation.
2. The operator of the Game is Filip Chmielecki, a natural person, address: ul. Radwańska 38/1, 93-574 Łódź, Poland, hereinafter referred to as the “Operator”.
3. The Operator can be contacted at [email protected].
4. The Game is available through https://haunthustle.com, in particular at https://play.haunthustle.com, and through official applications if they are made available.
5. Haunt Hustle is an online paranormal RPG involving character progression, contracts, automatic battles, equipment acquisition, spirit collecting, competition and interactions between players.
6. Basic gameplay is currently free of charge. At the time these Terms take effect, the Game does not offer paid items, premium currencies or other paid features.
7. These Terms are provided free of charge before account creation, in a form that allows them to be read, saved and reproduced.
8. Creating an account requires acceptance of these Terms.
9. The rules for processing personal data are set out in a separate Privacy Policy available on the official Game website.

§2. Definitions

For the purposes of these Terms, the following expressions have these meanings:

1. Game – Haunt Hustle together with its features available over the internet.
2. Operator – the person identified in §1(2).
3. User – a natural person using the Game.
4. Account – a User’s individual profile enabling sign-in, access to the Game and storage of progress.
5. Character – a virtual hero developed by the User.
6. Virtual Resources – items, equipment, currencies present in the Game, spirits, rewards, achievements and other elements assigned to an account or character.
7. Game Mechanics – the rules governing gameplay, in particular battles, contracts, rewards, statistics, random outcomes and character progression.
8. Guild – a group of Users created or operating through the Game’s mechanisms.
9. Trading – the exchange of Virtual Resources through the Game’s official features.
10. Beta – a prerelease version of the Game made available to test and develop its features.

§3. Conditions for using the Game

1. The Game is intended for people aged 16 or over.
2. Users under 18 use the Game subject to the rules governing legal capacity and any required consent from their legal representative.
3. The Game is made available to users from different countries, subject to restrictions arising from applicable law, sanctions and the Operator’s technical capabilities.
4. Using the Game requires:
   • internet access;
   • a device capable of running a supported browser or official application;
   • support for JavaScript and the technologies necessary for the Game to operate correctly;
   • an active Account;
   • access to the email address used during registration.
5. The Operator recommends using up-to-date versions of popular web browsers.
6. Some features may be unavailable on older devices or in unsupported environments.
7. Using the Game may involve internet connection charges imposed by the User’s telecommunications provider.
8. The User undertakes to use the Game in accordance with the law, these Terms and generally accepted standards of conduct.

§4. Registration and Accounts

1. An Account is created through the registration form provided in the Game, using an email address and password.
2. The agreement for the provision of electronic services is concluded when the Account is successfully created in accordance with the registration procedure.
3. A User may have one Account.
4. Creating additional Accounts to bypass restrictions, obtain extra rewards, manipulate rankings or support the User’s own Account is prohibited.
5. Sharing one Account between several people is not permitted.
6. Users should protect their sign-in credentials and not disclose them to others.
7. Users should promptly notify the Operator of any suspected unauthorized access to their Account.
8. Selling Accounts, transferring them for payment and renting them out are prohibited.
9. The Operator does not delete Accounts solely because of prolonged inactivity.
10. The absence of automatic deletion of inactive Accounts does not prevent termination of services under these Terms or compliance with obligations arising from personal data protection law.

§5. Account deletion

1. A User may request deletion of their Account at any time.
2. A request can be submitted:
   • directly through the feature provided in Account settings;
   • by emailing [email protected].
3. The Operator may apply appropriate identity verification to prevent unauthorized Account deletion.
4. Account deletion ends access to the character, equipment, resources and Game progress assigned to that Account.
5. Account deletion is generally irreversible. If a period for reversing the action is provided, the User will be informed before confirming deletion.
6. Personal data are deleted or anonymized in accordance with the Privacy Policy and applicable law.
7. Data whose continued retention is legally required or justified on another appropriate legal basis may be retained for the necessary period.
8. Account deletion does not automatically restore or transfer its Virtual Resources to another Account.

§6. Gameplay rules

1. Gameplay includes Character progression, activities, gaining experience and Virtual Resources, and using social features.
2. Some activities are performed automatically on the basis of time, statistics, equipment and Game Mechanics.
3. The Game may use random elements, in particular when determining battle outcomes, awarding rewards, generating items and obtaining spirits.
4. Gameplay outcomes are determined by the Game’s systems using the applicable rules and algorithms.
5. The Operator does not guarantee that a User will obtain a particular item, spirit or reward, or reach a particular ranking position, unless this follows expressly from the rules of a particular feature.
6. Users should read the rules for individual activities, in particular attempt limits, durations, level requirements and conditions for awarding rewards.
7. Using officially provided automatic features does not constitute a breach of these Terms.

§7. Balance, updates and changes to mechanics

1. Haunt Hustle is a game that is developed and updated over time.
2. The Operator may change Game Mechanics for justified reasons, in particular to:
   • fix errors;
   • improve security;
   • eliminate cheating and abuse;
   • maintain fair competition;
   • improve the balance of classes, items, spirits and opponents;
   • prevent unintended disruptions to the Game’s economy;
   • introduce new content;
   • adapt the Game to technical or legal changes.
3. Changes may include, among other things:
   • damage, statistics and equipment effectiveness;
   • the operation of classes and abilities;
   • battle and character progression rules;
   • rewards, random outcome probabilities and resource availability;
   • level requirements;
   • training costs;
   • activity and competition mechanics.
4. The Operator may use automated analytical tools and balancing systems to identify problems and prepare changes.
5. Updates may make particular strategies, equipment or combinations of statistics more or less effective.
6. Changes will not be introduced in a way that infringes Users’ mandatory rights under applicable law.
7. The Operator will communicate significant changes through the Game, the official website or other appropriate channels.
8. Where applicable law requires advance notice or a particular procedure for changing a digital service, or grants the User a right to terminate the agreement, the Operator will ensure compliance with those requirements.

§8. Virtual currencies, items and spirits

1. The Game includes Virtual Resources that Users may obtain through Game Mechanics.
2. Virtual Resources are used solely to access and use the Game’s features.
3. Virtual Resources are not legal tender, electronic money or a guaranteed monetary value outside the Game.
4. Obtaining a Virtual Resource does not transfer copyright in its artwork, description, name or source code.
5. Users are entitled to use the Virtual Resources assigned to their Account in accordance with Game Mechanics and these Terms.
6. Virtual Resources may be subject to balance changes, usage restrictions and other modifications provided for in §7.
7. The Operator may remove or correct Virtual Resources obtained as a result of a documented technical error, prohibited automation, exploitation of vulnerabilities or fraud, taking account of proportionality and the User’s rights.
8. Virtual Resources cannot be exchanged for real money through the Operator unless a separate lawful feature is made available in the future under appropriate rules.
9. At the time these Terms take effect, obtaining Virtual Resources does not require payment to the Operator.

§9. Trading between players

1. The Game allows trading in specified items, spirits or other Virtual Resources through its official features.
2. Only resources permitted for exchange by Game Mechanics may be traded.
3. Trading may be subject to restrictions concerning level, resource type, number of transactions, costs or other conditions displayed in the Game interface.
4. Trading must not be used to:
   • transfer resources between prohibited additional Accounts;
   • launder resources originating from errors or fraud;
   • manipulate prices using prohibited automation;
   • bypass gameplay restrictions;
   • defraud other Users.
5. Selling or exchanging Accounts and Virtual Resources for real money, cryptocurrency, goods or services outside the Game’s official mechanisms is prohibited.
6. The Operator is not a party to private arrangements made by Users outside the Game’s official features.
7. The Operator may suspend or correct a transaction where there are reasonable grounds to suspect fraud, exploitation of an error or another breach of these Terms.
8. Trading restrictions do not exclude rights arising from mandatory provisions of applicable law.

§10. Fair play rules

1. Users undertake to use the Game fairly and without infringing other people’s rights.
2. In particular, the following are prohibited:
   • using bots, macros, scripts or other external tools to automate gameplay;
   • modifying requests sent to the server to gain unauthorized benefits;
   • exploiting bugs and security vulnerabilities to obtain resources or manipulate outcomes;
   • creating and using additional Accounts;
   • manipulating rankings, battles or trading;
   • impersonating other Users or the Operator;
   • attempting unauthorized access to Accounts, data or infrastructure;
   • disrupting servers;
   • distributing malicious software;
   • using the Game to conduct fraud.
3. The prohibition on automation does not apply to features built into the Game and officially provided by the Operator.
4. Accidentally encountering a bug does not itself constitute a breach of these Terms.
5. A User who discovers a serious bug that enables an unfair advantage or unauthorized data access should refrain from further exploiting it and report it to the Operator.
6. Knowingly distributing ways to exploit active vulnerabilities to facilitate cheating or security breaches is prohibited.

§11. Guilds and social features

1. The Game may allow Users to create and join guilds and use communication features.
2. Users undertake to respect other members of the community.
3. Publishing or distributing content that is any of the following is prohibited:
   • unlawful;
   • threatening, harassing or inciting violence;
   • promoting hatred against people or groups;
   • infringing other people’s privacy;
   • containing other people’s personal data without an appropriate basis;
   • intended for fraud or distributing harmful links;
   • infringing copyright or other third-party rights;
   • pornographic or explicitly sexual;
   • spam or unsolicited advertising.
4. These rules apply to character names, guild names and descriptions, messages and other content made available through the Game.
5. The Operator may moderate content that infringes the law or these Terms.
6. Moderation measures may include removing content, limiting its visibility, restricting particular communication features or imposing Account sanctions.
7. Moderation may use automated tools, but decisions are subject to review and Users may raise objections.
8. The Operator complies with applicable information, reporting and appeal obligations, including those under the Digital Services Act, to the extent that they apply to the services provided.
9. Users should avoid disclosing identifying information, such as their home address, telephone number or sign-in credentials, in the Game’s public and group features.

§12. Reporting violations and moderation

1. Users may report content or conduct they consider contrary to the law or these Terms.
2. Reports can be submitted through the official Haunt Hustle community reporting system on Discord.
3. Reports concerning potentially unlawful content may also be emailed to [email protected].
4. Where possible, a report should include:
   • a description of the violation;
   • the location of the content or information allowing it to be identified;
   • the reasons for the report;
   • information helpful in verifying the incident.
5. The Operator reviews reports carefully, objectively and without discrimination, taking account of applicable law.
6. If restrictions are imposed on content or an Account, the Operator provides the affected User with a statement of reasons where required by law.
7. Making a report does not automatically result in content removal or punishment of the User concerned.

§13. Account sanctions and restrictions

1. Breaching these Terms may result in sanctions proportionate to the nature, seriousness and circumstances of the violation.
2. As a general rule, the Operator uses the following measures:
   • a warning;
   • removal of prohibited content or correction of unfairly obtained benefits;
   • temporary restriction of particular features;
   • temporary suspension of an Account;
   • permanent suspension of an Account for serious or repeated violations.
3. When selecting a measure, the Operator may take account of:
   • the nature of the violation;
   • the extent of the harm caused;
   • its effect on other players;
   • previous violations;
   • whether it was intentional;
   • steps taken to remedy its effects.
4. In the event of a particularly serious violation, including fraud, a security breach or an actual threat to other Users, the Operator may temporarily secure an Account before completing verification.
5. Permanent suspension without a prior warning may be imposed where justified by the seriousness of the violation.
6. The Operator does not impose sanctions solely for reporting a bug, making a complaint or exercising rights available to the User.
7. Users will be informed of significant restrictions, the reasons for them and available ways of challenging the decision, to the extent required by law.

§14. Appeals against sanctions

1. Users may challenge decisions restricting or suspending their Account.
2. The primary appeal channel is the official ticket system available on the Haunt Hustle Discord server.
3. If accessing Discord is impossible, Users may email an appeal to [email protected].
4. An appeal should identify the Account, the challenged decision and the reasons for challenging it.
5. The Operator re-examines the matter, taking account of the available information and circumstances.
6. Appeals are handled without undue delay.
7. If a decision proves unjustified, the Operator will take appropriate steps to revoke it or correct its effects.
8. The Operator’s appeal procedure is free of charge.
9. This procedure does not limit the User’s right to seek available legal remedies.

§15. Closed beta and progress resets

1. The Operator may make the Game available as part of closed prerelease testing.
2. Closed beta access may require a prior application and the Operator’s approval.
3. Joining the official Discord community does not automatically grant beta access.
4. The beta version may contain bugs, unfinished features and mechanics requiring further changes.
5. Progress earned during the closed beta is not intended to carry over to the public launch.
6. Before the public version begins, the Operator plans to reset gameplay progress, including in particular character levels, statistics, equipment, resources, collections, achievements and results.
7. Users acknowledge that participation in the closed beta does not guarantee retention of progress after testing ends.
8. Where possible, the Operator will give participants appropriate advance notice of the timing and scope of the reset.
9. Resetting gameplay data does not automatically mean deleting the Account or all personal data. The Privacy Policy sets out the rules for data processing.
10. After the public launch, any further resets or significant changes to progression will be subject to the service change rules in §7 and applicable law.

§16. Game availability and maintenance

1. The Operator makes reasonable efforts to ensure that the Game operates correctly.
2. Access to the Game may be temporarily restricted because of:
   • infrastructure maintenance;
   • deployment of updates;
   • failures;
   • security incidents;
   • problems affecting infrastructure providers;
   • other technical or legal circumstances.
3. The Operator may carry out maintenance downtime necessary to maintain the Game.
4. Where possible, the Operator will give advance notice of significant planned downtime.
5. The Operator takes steps to limit unintended loss of data and progress.
6. These Terms do not exclude or limit the Operator’s liability to an extent prohibited by applicable law.

§17. Complaints

1. Users may submit complaints concerning improper provision of services, Account operation or the operation of the Game.
2. Complaints should be sent to [email protected].
3. A complaint should include information allowing it to be identified and assessed, in particular:
   • the email address assigned to the Account or another identifier allowing verification;
   • a description of the problem;
   • the circumstances in which it arose;
   • the requested solution, if the User wishes to specify one.
4. The Operator may request additional information necessary to handle the complaint.
5. The Operator will respond without undue delay and within the periods required by applicable law.
6. Where applicable Polish law provides a fourteen-day response period for a consumer complaint, the Operator will comply with that period.
7. The complaint procedure is free of charge.
8. These Terms do not limit consumer rights arising from applicable law.

§18. Termination of services

1. The agreement to use the Game is concluded for an indefinite period unless the specific terms of a particular service lawfully provide otherwise.
2. Users may stop using the Game by deleting their Account.
3. The Operator may decide to discontinue all or part of the services for justified reasons, in particular:
   • permanent discontinuation of the project;
   • inability to continue maintaining the infrastructure;
   • significant technical obstacles;
   • the need to comply with legal requirements;
   • other significant circumstances preventing continued provision of the services on the existing terms.
4. If the Game is to be discontinued, the Operator will give Users appropriate advance notice, allowing them, where possible, to prepare for the end of services.
5. Information about the planned discontinuation of the Game will be communicated through the official website, in-game notices or email.
6. In the event of a sudden security threat, failure or circumstances beyond the Operator’s control, advance notice may not be possible.
7. Discontinuing the Game does not remove obligations arising from law, in particular those concerning data protection, liability for the services provided and consumer rights.
8. The Privacy Policy sets out detailed rules for handling data after services end.

§19. Intellectual property rights

1. The Haunt Hustle name, artwork, music, sound effects, text, code and other elements of the Game are protected under applicable law to the extent of the rights held in them.
2. Using the Game does not transfer copyright or other intellectual property rights to the User.
3. Users obtain a non-exclusive right to use the Game for their own purposes in accordance with these Terms and the purpose of the service.
4. Unauthorized copying, distribution, sale or use of protected Game elements in a way that infringes the Operator’s or third parties’ rights is prohibited.
5. Users may publish screenshots, recordings and streams showing gameplay, including on platforms that allow content monetization, provided that the materials:
   • do not suggest a nonexistent official partnership or endorsement by the Operator;
   • do not infringe third-party rights;
   • do not use Game materials unlawfully;
   • are not used for fraud or impersonation of the Operator.
6. The Operator may set additional rules for using Game materials in separate guidelines without infringing rights arising under applicable law.

§20. User content

1. Users retain the rights to content they have created themselves and for which they hold the relevant rights.
2. By making content available through the Game’s social features, Users grant the Operator a non-exclusive, royalty-free licence to store, technically reproduce, display and make that content available to the extent necessary to provide the Game’s services.
3. The licence covers only actions justified by the operation of the Game and its official features.
4. Users represent that making their content available does not infringe other people’s rights.
5. The Operator may take action against unlawful content or content breaching these Terms under the rules in §11–14.
6. Account deletion and termination of content use are subject to applicable law, including copyright, privacy and personal data protection law.

§21. Changes to these Terms

1. The Operator may change these Terms for justified reasons, in particular:
   • changes in the law;
   • changes in the scope of services;
   • introduction of new features;
   • changes in how Accounts are administered;
   • updates to security and moderation rules;
   • changes to the Game’s operating model.
2. Users will receive appropriate advance notice of significant changes to the extent required by law.
3. Where a change requires the User’s consent, the Operator will obtain it before applying the amended terms.
4. Where Users have a right to terminate the agreement or use other remedies in connection with a change to these Terms, those rights remain unaffected.
5. The current version of these Terms will be available on the official Game website.
6. The Operator may make archived versions of these Terms available so that the conditions applicable during a particular period can be established.

§22. Future paid features

1. At the time these Terms take effect, the Game does not offer paid features or the ability to purchase Virtual Resources for real money.
2. The Operator may decide in the future to introduce paid features, including cosmetic elements or premium currencies.
3. Introducing payments will require appropriate advance information about prices, purchase rules, consumer rights and payment handling and, where necessary, an update to these Terms.
4. Introducing future monetization does not automatically oblige existing Users to make purchases.
5. Until payments are officially made available, no User should pay anyone claiming to sell currency, equipment or access to Game features.

§23. Final provisions

1. These Terms are governed by Polish law, subject to mandatory provisions protecting consumers in their countries of habitual residence.
2. Matters not covered by these Terms are governed by applicable law.
3. No provision of these Terms deprives Users of rights that cannot be waived under applicable law.
4. Disputes may be resolved amicably or, where agreement cannot be reached, by the competent courts in accordance with the applicable rules of jurisdiction.
5. These Terms are available in Polish and English. Both versions should reflect the same rules; any differences in interpretation are resolved with regard to applicable law and the User’s rights.
6. Questions about these Terms may be sent to [email protected].
7. These Terms take effect on 26 October 2026.